Refund policy

Miorumi is a trading name of Accessible AI (KvK 90058844, VAT NL004783422B09). For help with a return, email damiensemler1@gmail.com with your order number. We will reply with return instructions. Our return address is Tt. Vasumweg 32-C3, 1033 SC Amsterdam, Netherlands. This is a returns address, not a visiting address.

Your statutory right of withdrawal

If you are a consumer, you normally have 14 days from receiving your order to tell us that you wish to withdraw, without giving a reason. After telling us, you have another 14 days to send the goods back. You may use the contact email above or any clear statement of withdrawal. We will refund the product price and, if you withdraw from the entire order, the cost of our least expensive standard outbound delivery option. We refund to your original payment method within 14 days of your withdrawal notice; we may wait until we receive the goods or proof that you sent them back. You pay the direct cost of return shipping for a change-of-mind return. We charge no restocking fee.

Additional 30-day Miorumi return option

You may also request a change-of-mind return within 30 days after delivery, provided the product is unused, in saleable condition and any health/hygiene seal is intact. Contact us first, then send it back within 14 days of your request. You arrange and pay for tracked return shipping. We refund the product price to the original payment method within 14 days of receiving the returned item. This commercial option does not reduce your statutory rights.

Sealed skincare

The statutory withdrawal right can be excluded for goods sealed for health protection or hygiene reasons that are not suitable for return once unsealed after delivery. We will apply that exception only where the actual product is appropriately sealed and the legal conditions are met. Opening an outer parcel alone does not automatically remove your rights. This exception does not affect your rights if an item is faulty, damaged or not as described.

Damaged, incorrect or faulty items

If your item arrives damaged, is incorrect or has a defect, contact us with your order number and a description; a photo can help us resolve it. We will provide the remedy required by law and cover reasonable return costs where we require a faulty or incorrect item back. EU consumers have a minimum two-year legal guarantee for non-conforming goods. For an exchange, contact us; we can arrange a return where eligible and you can place a new order for the desired item.